Dennis Deery

Since our time living in Ireland, I’ve been using a great online service called ConnectMe Anywhere. This service allows you to purchase phone numbers in dozens of countries and forward them to your own phone. Using this, I was able to provide a U.S. phone number that rang my mobile phone in Ireland, and since we’ve moved back I’ve been able to keep an Irish phone number that rings here in the U.S. Their rates are incredibly reasonable, and their web site makes it very easy to set up a list of phone numbers to be rung.

I recently learned that one of our Irish numbers was ringing straight through to a strange voicemail system rather than our cell phones. I emailed ConnectMe Anywhere’s support department mid-day last Friday. I was pleasantly surprised to have the problem resolved in less than 24 hours, and I was delighted to get that information in the following email:

I have had an engineer look at the problem and it appears when they were doing some testing with Irish numbers on the system and your numbers where pointed to one of our developers by error.  This has now been rectified and are back pointing at your account.  My sincerest apologies and I have added 20 Euros of free credit to your account.  Just to let you know that the technician responsible will be made to wear a dunce cap for 2 weeks and get no mint cookies with his tea.  Again our apologies for the inconvenience and please let me know if you require any further help or have any questions.

That reply, by the way, was from the great, fabulous and good-looking Belinda (ahem, she told me to say that…). While I’d been perfectly happy with the service to this point, this kind of quick and humorous response from their support folks has made me a committed customer. Kudos to Belinda and the entire team at ConnectMe Anywhere!